Welcome to Clova Wellness (“Clova,” “we,” “us,” or “our“). These Terms and Conditions (“Terms“) govern your access to and use of our website, mobile applications, wellness management platform, artificial intelligence tools, coaching services, content, and related services (collectively, the “Services“).
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.
1. Eligibility
You must be at least 18 years of age to use the Services unless your participation is authorized by a parent or legal guardian, through an employer-sponsored wellness program, or under another legally authorized arrangement.
By using the Services, you represent and warrant that:
- You have the legal authority to enter into these Terms.
- All information you provide is accurate, current, and complete.
- Your use of the Services complies with all applicable laws and regulations.
2. Description of Services
Clova Wellness provides wellness management tools, educational resources, wellness coaching, health engagement programs, artificial intelligence-assisted wellness insights, and related services designed to support healthy lifestyle behaviors and wellness goals.
The Services may include:
- Wellness assessments
- Health risk evaluations
- Goal tracking
- Wellness coaching
- Educational content
- Behavioral health support tools
- Wellness analytics
- AI-generated recommendations
- Integration with wearable devices and third-party wellness applications
The specific Services available to you may vary based on your subscription, employer-sponsored program, healthcare provider, or other authorized arrangement.
3. No Medical Advice
The Services are provided solely for wellness, educational, and informational purposes.
Clova Wellness does not provide medical care, medical diagnosis, medical treatment, nursing services, emergency services, or healthcare provider services.
Information provided through the Services, including AI-generated content, should not be considered:
- Medical advice
- A medical diagnosis
- Medical treatment
- A substitute for professional medical advice, diagnosis, or treatment
Always consult a qualified healthcare professional regarding any medical condition or healthcare decision.
If you believe you are experiencing a medical emergency, call 911 or seek immediate medical attention.
4. Artificial Intelligence Services
Certain features of the Services utilize artificial intelligence (“AI“) technologies.
By using these features, you acknowledge and agree that:
- AI-generated content may contain inaccuracies, omissions, or outdated information.
- AI-generated recommendations are intended solely to support wellness and healthy lifestyle decisions.
- AI outputs should be independently evaluated before making any health-related decisions.
- Clova Wellness does not guarantee the accuracy, completeness, reliability, or suitability of AI-generated content.
- You are solely responsible for decisions made based on AI-generated information.
5. User Accounts
Certain Services require you to create an account.
You agree to:
- Maintain accurate and current account information.
- Safeguard your login credentials.
- Notify us immediately of any unauthorized use of your account.
- Accept responsibility for all activities conducted through your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
6. User Responsibilities
You agree not to:
- Misuse the Services.
- Submit false, misleading, or fraudulent information.
- Attempt unauthorized access to systems or data.
- Interfere with the operation or security of the Services.
- Introduce malicious software, viruses, or harmful code.
- Use the Services for unlawful or prohibited purposes.
- Reverse engineer, decompile, exploit, or otherwise attempt to derive the source code of the Services, except as permitted by applicable law.
You remain solely responsible for all information and content you submit through the Services.
7. Wellness Data and Health Information
To provide the Services, Clova Wellness may collect, use, store, and process wellness-related information as described in our Privacy Policy.
Where applicable, protected health information (“PHI”) may be handled in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable privacy laws.
By using the Services, you acknowledge our collection, use, and disclosure of information as described in our Privacy Policy.
8. Third-Party Services and Integrations
The Services may integrate with third-party platforms and services, including:
- Wearable devices
- Fitness trackers
- Health applications
- Healthcare providers
- Employer-sponsored wellness programs
Clova Wellness is not responsible for:
- Third-party content
- Third-party services
- Third-party privacy or security practices
- The availability, performance, or reliability of third-party platforms
Your use of third-party services remains subject to their respective terms and privacy policies.
9. Intellectual Property
All software, technology, content, trademarks, logos, graphics, text, and other materials made available through the Services are owned by Clova Wellness or its licensors and are protected by applicable intellectual property laws.
Subject to these Terms, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your personal or authorized business purposes.
You may not copy, reproduce, modify, distribute, sell, sublicense, publicly display, or create derivative works from any portion of the Services without our prior written consent.
10. Employer- and Organization-Sponsored Programs
If you access the Services through an employer, health plan, healthcare provider, or other sponsoring organization:
- Additional program terms may apply.
- Certain information may be shared as permitted by applicable law, your authorizations, and program agreements.
- Participation may be voluntary unless otherwise specified by the sponsoring organization.
- Clova Wellness is not responsible for employment, insurance, or other decisions made by sponsoring organizations based on wellness program participation.
11. Fees and Payment
Certain Services require payment.
You agree to:
- Pay all applicable fees.
- Provide valid payment information.
- Pay all applicable taxes and charges.
Unless otherwise stated:
- Fees are non-refundable.
- Subscription fees are automatically renewed until canceled.
- We may modify pricing upon reasonable advance notice where required by law.
12. Service Availability
We strive to provide reliable access to the Services but do not guarantee uninterrupted or error-free operation.
We reserve the right to modify, suspend, update, maintain, or discontinue any portion of the Services at any time without liability.
13. Disclaimer of Warranties
To the fullest extent permitted by law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis.
Clova Wellness expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Accuracy
- Reliability
- Availability
We do not warrant that the Services will be uninterrupted, secure, error-free, or free of viruses or other harmful components.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Clova Wellness shall not be liable for any:
- Indirect damages
- Incidental damages
- Special damages
- Consequential damages
- Loss of profits
- Loss of data
- Business interruption
arising out of or relating to your use of the Services.
In no event shall Clova Wellness’s total aggregate liability exceed the amount you paid to Clova Wellness during the twelve (12) months preceding the event giving rise to the claim.
15. Indemnification
You agree to defend, indemnify, and hold harmless Clova Wellness and its affiliates, officers, directors, employees, contractors, licensors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
- Your use of the Services
- Your violation of these Terms
- Your violation of applicable law
- Your infringement of any third-party rights
16. Termination
We may suspend or terminate your access to the Services immediately if:
- You violate these Terms.
- We are required to do so by law.
- It is necessary to protect the security, integrity, or operation of the Services.
Termination does not affect any rights or obligations that are accrued before termination.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles.
Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction and venue of those courts.
18. Changes to These Terms
We may revise these Terms from time to ll provide notice through the Services or by other reasonable means.
Your continued use of the Services after the revised Terms become effective constitutes your acceptance of the updated Terms.
19. Contact Information
Clova Wellness AI
Email: support@clovahealth.com
Website: www.clovahealth.com
If you have any questions regarding these Terms, please contact us using the information above.
20. Entire Agreement
These Terms, together with our Privacy Policy and any additional agreements or policies incorporated by reference, constitute the entire agreement between you and Clova Wellness regarding your use of the Services and supersede all prior or contemporaneous agreements, communications, and understandings relating to the Services.
Effective Date: January 1, 2026